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Back to Dynamics 365 CRM

Dynamics 365 CRM Action

Create Case

Create a new customer service case.

create_case

Inputs

Input Parameters

6 parameters required

Title

stringRequired

Case title.

Customer ID

stringRequired

Customer account GUID.

Contact ID

string

Contact GUID.

Description

string

Case description.

Priority Code

number

Priority option set value.

Origin Code

number

Origin option set value.

Outputs

Output Parameters

4 parameters returned

Case ID

string

Created case GUID.

Case Number

string

Auto-generated case number.

Title

string

Case title.

Created On

string

Creation timestamp.