Knowledge Base
Data Unification
One source of truth for every shipment — Mithrilis merges data from all your systems, shows you which sources it trusts and why, and flags conflicts for your team to resolve.
Mithrilis
Overview#
The same shipment generates data across dozens of systems — carrier portals, your TMS, ERPs, email confirmations, spreadsheets. Each source has a partial, sometimes conflicting, view of the truth. Data Unification takes all of that fragmented data and produces a single, reliable record for every shipment.
This goes far beyond removing duplicates. Mithrilis handles conflicting information, learns which sources to trust, merges records intelligently, and gives your team tools to resolve the edge cases where the system needs a human decision.
The Unified Record#
Each shipment gets a dedicated page that serves as the single source of truth — assembled from every system that touched it.
What You See#
- Key details at a glance — Status, carrier, route, and dates in one place
- Where each field came from — Every value shows which system provided it and when it was last updated
- All contributing sources — Expand any source to see exactly what data it provided and whether its values were used or overridden
Visual Source Map#
A visual map shows how data flows from your connected systems into the unified record. Use it to quickly understand which systems contributed what — especially useful when investigating data quality issues.
Toggle between a source view (which systems provided data) and a relationship view (how this shipment connects to orders, carriers, and routes) depending on what you need.
Investigating discrepancies
When a value looks wrong, expand the source panels to see what each system reported. The confidence view tells you why one source's value was chosen over another.
Confidence Scoring#
Not all data sources are equally reliable. Mithrilis scores every field based on how trustworthy its source is and how much agreement there is across systems.
How It Works#
Each source builds up a trust score over time based on:
- Track record — How often this source has been correct in the past
- Completeness — How much data the source typically provides
- Freshness — How recent the data is
When multiple sources report the same field, the system weighs these factors to decide which value to trust. If most sources agree, the value gets high confidence. If sources disagree with no clear winner, the field is flagged for your team to review.
What You See#
The confidence view shows a clear indicator for each field — High, Medium, Low, or Conflicted — along with which sources contributed and why the system chose the value it did.
Conflict Resolution#
When sources disagree and the system can't determine the right answer on its own, the conflict is surfaced for your team to resolve.
Side-by-Side Comparison#
Each conflict shows the differing values from each source, along with context about when the data was reported and how reliable each source has been historically. If the same conflict has come up before, the previous resolution is shown.
Resolution Options#
- Pick the right value per field — Accept the delivery date from one source but the weight from another
- Split records — If two different shipments were incorrectly grouped together, separate them
- Combine records — If the system kept two records apart that should be one, merge them
Your resolutions make the system smarter over time — it learns from your decisions and improves its confidence scoring for future records.
Automatic resolution tracking
When the system resolves a conflict automatically (because one source is significantly more trustworthy), the reasoning is logged. You can review these decisions at any time to make sure the system is making good calls.
Built for Scale#
The unification system processes data continuously as it arrives from your connected systems. It handles thousands of records without slowing down your team's workflow, and you're notified when conflicts need attention or when anything needs manual review.
Getting Started#
Connect your data sources
Unification works with the data sources you've configured in the Knowledge Base. Make sure your key systems (carrier portals, TMS, ERP) are connected.
Review your first unified records
Once data starts flowing, unified records are created automatically. Review the first batch to verify the system is correctly identifying and merging related records.
Resolve conflicts
Check the Conflicts queue for records where sources disagree. Use the side-by-side comparison to understand the discrepancy and choose the correct values. Your decisions help the system get smarter over time.
Monitor data quality
Use the confidence indicators across your records to understand overall data quality. Over time, you'll see confidence scores improve as the system learns which sources to trust.
Topics
Related updates
Knowledge Base
Knowledge Base
Connect your databases, upload documents, and define business terms in one place — so your team and the AI Assistant always have the right context.
AI
AI Query & Assistant
Ask questions about your logistics data in plain English and get trustworthy answers — backed by your actual data, with sources shown so you can verify every result.
Workflows
Workflow Builder
Build visual automations for your logistics operations — drag-and-drop design, 50+ integrations, AI-powered steps, branching logic, version history, and pre-built templates.