Operations
Operations Dashboard
Your real-time command center for logistics exceptions — see every issue as it happens, track SLA deadlines, and make sure nothing falls through the cracks.
Mithrilis
Overview#
Logistics operations run on exceptions. A missed pickup, a delayed container, a rate discrepancy — these are the events that need your attention right now. The Operations Dashboard gives your team live visibility into every exception across your operations so nothing falls through the cracks.
The dashboard updates in real time as new exceptions arrive, statuses change, and SLA deadlines approach. No refreshing, no lag — your team always sees the latest state of operations.
Exception Queue#
The exception queue is organized into three views: Queue, Review, and Archive. Each view supports the same filtering and actions, so your team can work the way that fits them best.
Kanban View#
The kanban view is ideal for visual triage. Drag exceptions between status columns to update their state. Each card shows the context your team needs at a glance:
- Severity — Critical, High, Medium, or Low with color-coded indicators
- Assigned to — See who owns the exception
- SLA countdown — A visual progress bar showing time remaining before the deadline
- Shipment context — Carrier name, shipment ID, and route information
Drag a card from "New" to "In Progress" to claim it, or from "In Progress" to "Resolved" to close it out. Every team member sees the update instantly.
Table View#
When you need to process a large backlog, the table view gives you a sortable, filterable list with bulk actions:
- Bulk archive — Move resolved exceptions to the archive in one click
- Bulk status change — Update multiple exceptions at once
- Bulk delete — Remove exceptions that are no longer relevant
- Sort by anything — Severity, SLA remaining, date created, or any other field
When to use each view
Use the kanban view when your team is actively triaging a manageable number of exceptions. Switch to the table view when you need to process a large backlog or search across hundreds of records.
Archive#
Resolved exceptions are kept in the archive for audit and review. You can review their full history, permanently delete them, or reopen them if an issue resurfaces.
Exception Detail#
Click any exception to open its full detail page with everything your team needs to investigate and resolve it.
Full History#
Every status change, assignment, note, and action is recorded in a timeline. You can see exactly what happened, when, and by whom — giving your team full traceability on every issue.
SLA Tracking#
Each exception shows a visual countdown that changes color as the deadline approaches (green → yellow → red), so your team always knows which issues need attention first.
SLA breach behavior
When an exception breaches its SLA, it's automatically flagged with a red indicator. If you've set up escalation rules in your workflows, the system can also trigger notifications or reassignments automatically.
Quick Actions#
- Edit titles inline — Rename exceptions for better context without opening a separate form
- View related shipments — Jump directly to the associated shipment records
- Archive indicator — Archived exceptions show a clear banner so you know their status
Dashboard Metrics#
The main dashboard surfaces real-time health metrics so leadership can monitor performance at a glance.
- Active exceptions — Total open issues with a breakdown by severity
- Average resolution time — How quickly your team is closing exceptions, with week-over-week trending
- SLA compliance rate — Percentage of exceptions resolved within their target window
- Hours saved — Time saved through automated resolution and workflow rules
The trend chart shows how your exception volume has changed over the last 30 days — useful for spotting patterns like spikes on specific days or after certain carrier events.
Measuring automation impact
The hours-saved metric tracks time saved by exceptions that were automatically resolved or triaged by workflows. Over time, this gives you a clear picture of the ROI from your automations.
Global Search#
Press Cmd+K (or Ctrl+K) from anywhere in Mithrilis to instantly search across exceptions, workflows, shipments, and Knowledge Base entries. Results appear as you type, so you can jump to any record without navigating through menus.
Getting Started#
Open the Operations Dashboard
From the main sidebar, click Operations. You'll see real-time metrics at the top and the exception queue below.
Choose your view
Toggle between Kanban and Table view in the top-right corner. Your preferences are saved automatically.
Work through exceptions
Click any exception to see its full history, add notes, and update its status as you work through resolution.
Monitor SLA compliance
Keep an eye on the SLA compliance metric in the dashboard header. Exceptions approaching their deadline are highlighted so your team can prioritize them.
Topics
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